Privacy Policy

Information we collect

We collect account information such as your name, email address, and authentication details. We also process configuration data, API key metadata, budget settings, usage records, routing decisions, model identifiers, token counts, costs, and diagnostic events generated when you use PromptRail.

If you purchase a subscription or credits, our payment processor collects payment and billing information. PromptRail does not store complete payment card numbers.

How we use information

We use information to provide and secure the service, authenticate accounts, route AI requests, enforce budgets, calculate usage and charges, provide support, prevent abuse, improve reliability, and comply with legal obligations.

AI request processing

PromptRail may transmit request content and related metadata to the model provider selected for a route. Those providers process data under their own terms and privacy policies. Do not submit personal, confidential, or regulated information unless your use of PromptRail and the selected provider is appropriate for that information.

Service providers and disclosures

We may share information with vendors that support hosting, authentication, payments, email, analytics, and model routing. We may also disclose information when required by law, to protect users or the service, or as part of a merger, financing, acquisition, or sale of assets.

Retention and security

We retain information for as long as needed to operate the service, maintain business and security records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards, but no method of storage or transmission is completely secure.

Your choices

You may request access to, correction of, or deletion of your personal information. Depending on where you live, you may have additional rights under applicable privacy law. We may need to verify your identity before completing a request.

Children

PromptRail is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes and contact

We may update this policy as the service changes. The date above identifies the latest version. Questions and privacy requests can be sent to support@promptrail.ai.